OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#11274 — Miami
Incident
Report for Network & Infrastructure
Resolved
Routers are inaccessible, we will investigate.
Update(s):
Date: 2014-07-28 06:52:32 UTC
Links are up. Traffic has been restored.
Date: 2014-07-28 06:52:16 UTC
The Outside Plant Technician on site has advised that the line they were using to pull the slack fibre through the spare duct has broken with the slack fibre stuck in the spare duct. The repair crews on site are currently formulating a new plan moving forward to successfully and completely pull the slack fiber the full 2,000 feet, and have advised the next update will be issued at approximately 05:00 GMT.
Date: 2014-07-26 08:07:15 UTC
The Transport NOC has advised that the construction crew on site continues to work to excavate the manhole that is 10 feet deep and have encountered a water line that has slowed progress as they have had to work around it. They are currently working to verify the spare ducts have not also been damaged, and have still been unable to provide an estimated time to begin splicing.
Date: 2014-07-26 08:07:08 UTC
Field Services have arrived at the site of the fibre cut, and are currently obtaining further information regarding the damage as well as formulating a repair plan to move forward with. Repair crews have been mobilized and have provided an estimated time of arrival of 20:45 GMT.
Date: 2014-07-26 08:06:58 UTC
The fiber cut is in Tallahassee Florida that impact the links Newark <> Miami and Atlanta <> Miami
Date: 2014-07-26 08:06:30 UTC
Message from the provider :
Status: Circuit is currently being affected by fibre cut in the Miami, FL area. Field services are engaged. No ETR at this time.
Date: 2014-07-26 08:06:14 UTC
We also contacted our fibre provider who has a problem in Florida. We think it is related.
Date: 2014-07-26 08:05:38 UTC
A team on site is currently performing a diagnostic to find the problem.
Date: 2014-07-26 08:05:13 UTC
We contacted the datacenter on site.
Update(s):
Date: 2014-07-28 06:52:32 UTC
Links are up. Traffic has been restored.
Date: 2014-07-28 06:52:16 UTC
The Outside Plant Technician on site has advised that the line they were using to pull the slack fibre through the spare duct has broken with the slack fibre stuck in the spare duct. The repair crews on site are currently formulating a new plan moving forward to successfully and completely pull the slack fiber the full 2,000 feet, and have advised the next update will be issued at approximately 05:00 GMT.
Date: 2014-07-26 08:07:15 UTC
The Transport NOC has advised that the construction crew on site continues to work to excavate the manhole that is 10 feet deep and have encountered a water line that has slowed progress as they have had to work around it. They are currently working to verify the spare ducts have not also been damaged, and have still been unable to provide an estimated time to begin splicing.
Date: 2014-07-26 08:07:08 UTC
Field Services have arrived at the site of the fibre cut, and are currently obtaining further information regarding the damage as well as formulating a repair plan to move forward with. Repair crews have been mobilized and have provided an estimated time of arrival of 20:45 GMT.
Date: 2014-07-26 08:06:58 UTC
The fiber cut is in Tallahassee Florida that impact the links Newark <> Miami and Atlanta <> Miami
Date: 2014-07-26 08:06:30 UTC
Message from the provider :
Status: Circuit is currently being affected by fibre cut in the Miami, FL area. Field services are engaged. No ETR at this time.
Date: 2014-07-26 08:06:14 UTC
We also contacted our fibre provider who has a problem in Florida. We think it is related.
Date: 2014-07-26 08:05:38 UTC
A team on site is currently performing a diagnostic to find the problem.
Date: 2014-07-26 08:05:13 UTC
We contacted the datacenter on site.